Chewy Return Policy
Chewy gives you a full year to return most items, and frequently issues refunds without asking for the product back.
Chewy Return Policy
Chewy offers one of the most generous return policies in retail: 365 days from purchase for most items. Chewy frequently issues refunds without requiring the item back, especially for food or medication your pet refused.
Bought something at Chewy? You have 365 days.
The UnBuy app will track your Chewy return window and alert you before day 365. Coming soon for iOS.
Get notified when the app launches:
How Do You Return Items to Chewy?
Online
Contact Chewy via phone or live chat
Provide order number and describe the issue
Often refunded without returning the item
If return needed, use emailed prepaid label
Do You Need a Receipt to Return to Chewy?
All purchases are tracked digitally in your Chewy account
Alternative proof of purchase:
- Chewy account order history
- Order confirmation email
- Chewy customer service lookup
What Condition Do Items Need to Be In?
Chewy often issues refunds without requiring return of the item, particularly for pet food, medications, or products your pet refused. For other items, opened or used condition is frequently accepted.
What Are Chewy's Return Exceptions?
Not all items follow the standard 365-day rule. Review the exceptions below.
| Category | Window |
|---|---|
| Prescription medications and prescription items | See rules |
| Opened food products (case-by-case) | 365 Days |
| Prescription medications | No returns |
| Items requiring veterinary authorization | No returns |
What Should You Watch Out For at Chewy?
Returning an Autoship order does not cancel the subscription
Excessive returns may flag your account and reduce goodwill
How Long Does a Chewy Refund Take?
3-5 business days to original payment method after resolution is approved
Missed Your Chewy Return Deadline?
Still thinking about that return?
The average person forgets about returns until it's too late. The UnBuy app will watch every deadline for you and send a reminder while you can still act.
Coming soon for iOS. Get notified:
Get policy change alerts
We'll email you when major retailers update their return policies or holiday windows open.
