GameStop Return Policy
Opened new games at GameStop can only be exchanged for the same title. Pre-owned items get just 7 days.
GameStop Return Policy
GameStop allows 30-day returns on new, unopened items with a receipt. Pre-owned items have a 7-day return window. Opened new games can typically only be exchanged for the same title, not refunded.
Bought something at GameStop? You have 30 days.
The UnBuy app will track your GameStop return window and alert you before day 30. Coming soon for iOS.
Get notified when the app launches:
How Do You Return Items to GameStop?
In Store
Bring item + receipt to any GameStop store
Unopened new items get full refund
Opened new games: same-title exchange only
Online
Log into gamestop.com → order → initiate return
Pack item with packing slip and ship
Refund in 7–10 business days
Do You Need a Receipt to Return to GameStop?
Receipt required. PowerUp Rewards members may have purchase history available.
Alternative proof of purchase:
- PowerUp Rewards account lookup for members
What Condition Do Items Need to Be In?
New games must be unopened for a full refund. Opened new games can only be exchanged for the same title. Pre-owned items must be in the same condition as purchased.
What Are GameStop's Return Exceptions?
Not all items follow the standard 30-day rule. Review the exceptions below.
| Category | Window |
|---|---|
| Pre-owned items | 7 Days |
| Opened new games | 30 Days |
| Consoles and hardware | 30 Days |
| Digital downloads and digital gift cards | No returns |
| Downloadable content (DLC) | No returns |
| Items marked Final Sale | No returns |
| Season passes and subscription codes | No returns |
What Should You Watch Out For at GameStop?
Opened new games: exchange for same title only, no refund
Trade-in values are typically 20-40% of retail, a big loss vs. a return
How Long Does a GameStop Refund Take?
Immediate for in-store returns. 7-10 business days for mail returns to original payment method.
Missed Your GameStop Return Deadline?
Still thinking about that return?
The average person forgets about returns until it's too late. The UnBuy app will watch every deadline for you and send a reminder while you can still act.
Coming soon for iOS. Get notified:
Get policy change alerts
We'll email you when major retailers update their return policies or holiday windows open.
