Home Depot Return Policy
Home Depot credit card holders get a full 365-day return window on most items, up from the standard 90 days.
Home Depot Return Policy
Home Depot offers a 90-day return window for most items, extended to a full year for Home Depot credit card holders. Major appliances must be reported within 48 hours, and plants have a 1-year guarantee.
Bought something at The Home Depot? You have 90 days.
The UnBuy app will track your The Home Depot return window and alert you before day 90. Coming soon for iOS.
Get notified when the app launches:
How Do You Return Items to The Home Depot?
In Store
Bring item + receipt to Returns desk at any store
Or have purchase looked up via card/Pro Xtra
Refund processed immediately
Online
Go to homedepot.com → order history → Return Items
Choose in-store return or request shipping label
Mail refund in 5–10 business days
Do You Need a Receipt to Return to Home Depot?
Home Depot can look up purchases via credit/debit card, check, or Pro Xtra account
Alternative proof of purchase:
- Credit/debit card lookup
- Pro Xtra account history
- Email order confirmation
What Condition Do Items Need to Be In?
Items should be in new, unused condition with original packaging. Opened items may be returned but could receive a partial refund depending on condition.
What Are Home Depot's Return Exceptions?
Not all items follow the standard 90-day rule. Review the exceptions below.
| Category | Window |
|---|---|
| Major appliances | 2 Days |
| Furniture and area rugs | 30 Days |
| Consumer electronics | 30 Days |
| Gas-powered equipment | 30 Days |
| Generators and pressure washers | 7 Days |
| Gift cards | No returns |
| Custom-made products (blinds, countertops, doors) | No returns |
| Cut flowers and floral arrangements | No returns |
| Hazardous materials | No returns |
| Utility trailers | No returns |
Does Home Depot Charge Return Fees?
Return shipping fees may apply for oversized items that require freight shipping. Original delivery fees for major appliances are non-refundable.
Applies to: Oversized and freight items
What Should You Watch Out For at Home Depot?
Appliances: 48 hours from delivery to report damage, not 90 days
Plant guarantee excludes annuals, tropicals, and succulents
Do Members or Cardholders Get Extra Return Time at Home Depot?
Home Depot Credit Card holders
Consumer Credit Card, Commercial Revolving Charge, or Commercial Account. Extends return window to 365 days on most items.
Pro Xtra members
Free program that tracks all purchases digitally, making receipt-free returns easier and building purchase history
How Long Does a Home Depot Refund Take?
3-5 business days for card refunds; in-store returns are immediate
Missed Your Home Depot Return Deadline?
Still thinking about that return?
The average person forgets about returns until it's too late. The UnBuy app will watch every deadline for you and send a reminder while you can still act.
Coming soon for iOS. Get notified:
Get policy change alerts
We'll email you when major retailers update their return policies or holiday windows open.
Common Questions About Home Depot Returns
The Full Picture: Home Depot Returns
Home Depot gives you 90 days to return most items, extended to a full 365 days if you pay with a Home Depot Consumer Credit Card. The card has no annual fee, making the extended window essentially free. For anyone doing a renovation over several months, this means unused tile, extra lumber, and overbought paint are all returnable up to a year later.
Major appliances must be reported as damaged or defective within 48 hours of delivery. Refrigerators, washers, dryers, ranges, and dishwashers all fall under this rule. If your refrigerator arrives on a Saturday afternoon, you have until Monday afternoon to report any issues. Discover the ice maker doesn't work on Tuesday? You've missed the window and are redirected to manufacturer warranty service. Inspect appliances the moment they arrive, before the delivery crew leaves if possible.
Generators and gas-powered pressure washers have a 7-day return window. Gas-powered equipment like chainsaws and mowers get 30 days. These are among the strictest windows at any home improvement store.
Plants have a 1-year guarantee, but only for perennials, trees, roses, and shrubs. Annuals, tropicals, and succulents are not covered. If you buy a Japanese maple and it dies in month 10, bring the dead plant or a photo and you'll get a refund or replacement. If you buy a flat of impatiens and they don't survive, that's gardening.
Pro Xtra members (free to join) get every purchase tracked digitally. This matters because Home Depot's card lookup is hit-or-miss for older transactions. Pro Xtra makes the lookup instant and reliable for returns within the standard window.
