Staples Return Policy
Computers and tablets at Staples must be returned within 14 days, half the 30-day window that applies to everything else.
Staples Return Policy
Staples offers a 30-day return window for most items. Technology products like computers, tablets, and printers have shorter windows. Returns are accepted in-store or by mail. Easy Rewards members get purchase tracking.
Bought something at Staples? You have 30 days.
The UnBuy app will track your Staples return window and alert you before day 30. Coming soon for iOS.
Get notified when the app launches:
How Do You Return Items to Staples?
In Store
Bring item + all accessories + receipt to any store
Staff processes refund on the spot
Online
Log into staples.com → select your order
Print return label and pack with all accessories
Drop off at specified carrier
Refund in 7–10 business days
Do You Need a Receipt to Return to Staples?
Staples Easy Rewards members have purchases tracked in their account
Alternative proof of purchase:
- Staples Easy Rewards account lookup
- Order confirmation email
- Packing slip
What Condition Do Items Need to Be In?
Items must be in original condition with all original packaging, manuals, and accessories. Technology products must include all original components. Software that has been opened or activated cannot be returned.
What Are Staples's Return Exceptions?
Not all items follow the standard 30-day rule. Review the exceptions below.
| Category | Window |
|---|---|
| Computers, tablets, and monitors | 14 Days |
| Printers and ink | 30 Days |
| Software | See rules |
| Custom print orders | See rules |
| Opened or activated software | No returns |
| Custom print orders | No returns |
| Gift cards | No returns |
| Items marked Final Sale | No returns |
| Opened ink and toner cartridges | No returns |
What Should You Watch Out For at Staples?
Missing manuals, cables, or boxes can get your return declined
How Long Does a Staples Refund Take?
Immediate for in-store returns. 7-10 business days for mail returns to original payment method.
Missed Your Staples Return Deadline?
Still thinking about that return?
The average person forgets about returns until it's too late. The UnBuy app will watch every deadline for you and send a reminder while you can still act.
Coming soon for iOS. Get notified:
Get policy change alerts
We'll email you when major retailers update their return policies or holiday windows open.
