Ace Hardware Return Policy
Most Ace stores are independently owned, so the return policy at your local store may differ from the standard 30-day window.
Ace Hardware Return Policy
Ace Hardware offers a 30-day return window for most items. Important: most Ace Hardware stores are independently owned franchises, so return policies can vary by location. Online orders from acehardware.com follow standard policy. Paint and certain mixed products may be non-returnable.
Bought something at Ace Hardware? You have 30 days.
The UnBuy app will track your Ace Hardware return window and alert you before day 30. Coming soon for iOS.
Get notified when the app launches:
How Do You Return Items to Ace Hardware?
In Store
Bring item + receipt to your Ace store
Staff inspects and processes refund on spot
Online
Log into acehardware.com, initiate return
Choose mail return or in-store drop-off
Ship with provided label or bring to store
Do You Need a Receipt to Return to Ace Hardware?
Receipt required. Individual franchise stores have some discretion for no-receipt returns.
Alternative proof of purchase:
- Acehardware.com account order history for online purchases
- Credit card statement as supporting documentation
What Condition Do Items Need to Be In?
Items should be returned in original condition with all original packaging and accessories. Opened or used hardware and tools may be accepted if defective. Mixed paint and special-order items are typically non-returnable.
What Are Ace Hardware's Return Exceptions?
Not all items follow the standard 30-day rule. Review the exceptions below.
| Category | Window |
|---|---|
| Custom-mixed paint | See rules |
| Propane cylinders | See rules |
| Special order items | See rules |
| Custom-mixed paint | No returns |
| Filled propane cylinders | No returns |
| Hazardous materials | No returns |
| Special order items | No returns |
| Gift cards | No returns |
What Should You Watch Out For at Ace Hardware?
Franchise-owned stores may override standard policy, so confirm before buying
Confirm return terms before placing any special order
How Long Does a Ace Hardware Refund Take?
Immediate for in-store returns. 7-10 business days for mail returns.
Missed Your Ace Hardware Return Deadline?
Still thinking about that return?
The average person forgets about returns until it's too late. The UnBuy app will watch every deadline for you and send a reminder while you can still act.
Coming soon for iOS. Get notified:
Get policy change alerts
We'll email you when major retailers update their return policies or holiday windows open.