What is Burlington's return policy?

Burlington accepts returns within 30 days of purchase for unworn, tagged items with a receipt. Returns are in-store only, with no mail return option. Without a receipt, a merchandise exchange or store credit at the current selling price may be offered at manager discretion.

Can I return Burlington items without a receipt?

Possibly, but with limitations. Without a receipt, Burlington may offer a merchandise exchange or store credit at the current lowest selling price at manager discretion. This is not guaranteed. Burlington doesn't have a digital purchase lookup system, so a bank statement showing the purchase may help your case.

Can I return Burlington online purchases by mail?

Burlington does not have a traditional online store with mail delivery, and does not offer mail returns. All purchases and returns are done in-store at Burlington Coat Factory locations.

Burlington Coat Factory Return Policy

Burlington accepts returns in-store only within 30 days. There is no mail return option and tags must still be attached.

Burlington Coat Factory Return Policy

VerifiedUS

Days to Return

Required

Receipt Policy

Methods

In-store

Fees

Free returns

Burlington Coat Factory offers a 30-day return window for unworn, tagged items with a receipt. Returns are in-store only. Burlington does not accept mail returns. Receipt required for a full refund; without it, store credit at the current price is typical.

Deadline Calculator

30 days leftReturn by: May 6, 2026

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Bought something at Burlington? You have 30 days.

The UnBuy app will track your Burlington return window and alert you before day 30. Coming soon for iOS.

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How Do You Return Items to Burlington?

In Store

Bring unworn item with tags + receipt to any Burlington

Go to customer service desk for inspection

Refund to original payment on the spot

Do You Need a Receipt to Return to Burlington Coat Factory?

Required

Receipt required for full refund. No-receipt returns may receive store credit at current price.

Alternative proof of purchase:

Credit card statement as purchase proof (manager discretion)

What Condition Do Items Need to Be In?

Tags attached

Items must be unworn, unwashed, and have original Burlington tags attached. Items showing signs of wear or that have had tags removed will not be accepted.

What Are Burlington Coat Factory's Return Exceptions?

Not all items follow the standard 30-day rule. Review the exceptions below.

Category	Window	Condition
Layaway items	See rules	—
Clearance and final sale items	See rules	—
Items marked Final Sale	No returns	—
Gift cards	No returns	—

What Should You Watch Out For at Burlington Coat Factory?

In-store only, no mail returns accepted

No receipt = store credit at current (possibly marked-down) price

No holiday extension or loyalty member exceptions

Tags must still be attached or return will be declined

How Long Does a Burlington Coat Factory Refund Take?

Immediate for in-store returns with receipt.

Missed Your Burlington Coat Factory Return Deadline?

Ask for a merchandise exchange if outside the window, since it's more likely than a refundLess likely

No-receipt returns: bring credit card statement as supporting documentationLess likely

Full missed-window guide →

Returning without a receipt?Already past the deadline?

Still thinking about that return?

The average person forgets about returns until it's too late. The UnBuy app will watch every deadline for you and send a reminder while you can still act.

Coming soon for iOS. Get notified:

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