CVS Return Policy
CVS allows 60-day returns with a receipt. Prescription medications are non-returnable under federal pharmacy regulations.
CVS Return Policy
CVS offers 60-day returns with a receipt, accepted in-store or by mail. ExtraCare members have purchases tracked in their account. Prescription medications cannot be returned per federal regulations.
Bought something at CVS? You have 60 days.
The UnBuy app will track your CVS return window and alert you before day 60. Coming soon for iOS.
Get notified when the app launches:
Do You Need a Receipt to Return to CVS?
Receipt required; CVS ExtraCare members may have purchase history available for lookup
Alternative proof of purchase:
- CVS ExtraCare account purchase history
- Email order confirmation for online orders
What Condition Do Items Need to Be In?
Items should be in their original condition. Opened health and beauty products may be returned if the customer is unsatisfied or the product is defective.
What Are CVS's Return Exceptions?
Not all items follow the standard 60-day rule. Review the exceptions below.
| Category | Window |
|---|---|
| Prescription medications | See rules |
| CVS Photo orders | See rules |
| Prescription medications | No returns |
| Controlled substances | No returns |
| Gift cards | No returns |
| Custom photo products | No returns |
| Items marked Final Sale | No returns |
What Should You Watch Out For at CVS?
Prescription medications cannot be returned — federal regulation
Custom CVS Photo products are final sale unless defective
ExtraCare card helps with receipt-free returns
Missed your return window?
Contact CVS directly. Some stores make exceptions on a case-by-case basis. You can also check our general guide for late returns.
Still thinking about that return?
The average person forgets about returns until it's too late. The UnBuy app will watch every deadline for you and send a reminder while you can still act.
Coming soon for iOS. Get notified:
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