Sephora Return Policy
Sephora lets you return gently used beauty products within 30 days for a full refund. Days 31 through 60 get store credit.
Sephora Return Policy
Sephora accepts returns within 30 days for a full refund, and between 31-60 days for store credit. Returns are accepted in-store or by mail. Beauty Insider membership tracks purchases digitally.
Bought something at Sephora? You have 30 days.
The UnBuy app will track your Sephora return window and alert you before day 30. Coming soon for iOS.
Get notified when the app launches:
Do You Need a Receipt to Return to Sephora?
Beauty Insider members have all purchases tracked digitally in their account
Alternative proof of purchase:
- Beauty Insider account history
- Email order confirmation
- Original receipt
What Condition Do Items Need to Be In?
Items may be new or gently used. Sephora accepts returns on products that have been tried, as long as the return is within the policy window.
What Are Sephora's Return Exceptions?
Not all items follow the standard 30-day rule. Review the exceptions below.
| Category | Window |
|---|---|
| Returns between 31 and 60 days | 60 Days |
| Purchases at Sephora inside Kohl's | 30 Days |
| Items marked Final Sale | No returns |
| Gift cards | No returns |
| Sephora Collection items marked non-returnable | No returns |
What Should You Watch Out For at Sephora?
Returns after 30 days only get store credit, not a refund
After 60 days, returns are generally not accepted
Sephora at Kohl's returns must go back to Sephora at Kohl's
Missed your return window?
Contact Sephora directly. Some stores make exceptions on a case-by-case basis. You can also check our general guide for late returns.
Still thinking about that return?
The average person forgets about returns until it's too late. The UnBuy app will watch every deadline for you and send a reminder while you can still act.
Coming soon for iOS. Get notified:
Get policy change alerts
We'll email you when major retailers update their return policies or holiday windows open.