Macy's Return Policy
Macy's standard window is 30 days. Mail returns cost $9.99, so walk into a store if you can.
Macy's Return Policy
Macy's offers a 30-day return window for most items. In-store returns are always free. Mail returns cost $9.99 deducted from your refund. Star Rewards members may have additional options.
Bought something at Macy's? You have 30 days.
The UnBuy app will track your Macy's return window and alert you before day 30. Coming soon for iOS.
Get notified when the app launches:
Do You Need a Receipt to Return to Macy's?
Macy's can look up purchases via Macy's Star Rewards account or Macy's credit card
Alternative proof of purchase:
- Macy's Star Rewards account lookup
- Macy's credit card purchase history
- Order confirmation email
What Condition Do Items Need to Be In?
Items should be in original, saleable condition with tags attached. Worn, washed, or altered items may not be accepted.
What Are Macy's's Return Exceptions?
Not all items follow the standard 30-day rule. Review the exceptions below.
| Category | Window |
|---|---|
| Furniture and mattresses | 30 Days |
| Last Act clearance | See rules |
| Last Act clearance items | No returns |
| Gift cards | No returns |
| Personalized or monogrammed items | No returns |
| Perishable goods | No returns |
| Hazardous materials | No returns |
| Swimwear and lingerie without hygiene liner intact | No returns |
Does Macy's Charge Return Fees?
$9.99 deducted from refund for mail returns
Applies to: Mail returns
What Should You Watch Out For at Macy's?
Mail returns cost $9.99. Return in-store to keep your full refund.
Swimwear and lingerie require the hygiene liner intact for return
Missed Your Macy's Return Deadline?
Still thinking about that return?
The average person forgets about returns until it's too late. The UnBuy app will watch every deadline for you and send a reminder while you can still act.
Coming soon for iOS. Get notified:
Get policy change alerts
We'll email you when major retailers update their return policies or holiday windows open.