Old Navy Return Policy
Old Navy gives you 30 days and accepts returns at Gap and Banana Republic Factory stores, not just Old Navy locations.
Old Navy Return Policy
Old Navy offers 30-day returns for unworn, unwashed items with tags. Returns are free in-store or by mail. Gap Good Rewards members have purchases tracked digitally for easy no-receipt returns.
Bought something at Old Navy? You have 30 days.
The UnBuy app will track your Old Navy return window and alert you before day 30. Coming soon for iOS.
Get notified when the app launches:
Do You Need a Receipt to Return to Old Navy?
Gap Good Rewards members have purchases tracked in their account
Alternative proof of purchase:
- Gap Good Rewards account lookup
- Email order confirmation
- OldNavy.com order history
What Condition Do Items Need to Be In?
Items must be unworn, unwashed, and have original tags attached to be eligible for return.
What Are Old Navy's Return Exceptions?
Not all items follow the standard 30-day rule. Review the exceptions below.
| Category | Window |
|---|---|
| Final Sale items | See rules |
| Gift cards | See rules |
| Items marked Final Sale | No returns |
| Gift cards | No returns |
What Should You Watch Out For at Old Navy?
30-day clock starts at purchase, not delivery
Athleta stores cannot accept Old Navy returns despite being Gap Inc.
Missed Your Old Navy Return Deadline?
Still thinking about that return?
The average person forgets about returns until it's too late. The UnBuy app will watch every deadline for you and send a reminder while you can still act.
Coming soon for iOS. Get notified:
Get policy change alerts
We'll email you when major retailers update their return policies or holiday windows open.