Pottery Barn Return Policy
Pottery Barn allows 30 days for returns on most items, but anything monogrammed or custom-made is final sale.
Pottery Barn Return Policy
Pottery Barn offers 30-day returns for most items. Returns are accepted in-store or by mail. A digital receipt or order confirmation is accepted. No restocking fee on most items.
Bought something at Pottery Barn? You have 30 days.
The UnBuy app will track your Pottery Barn return window and alert you before day 30. Coming soon for iOS.
Get notified when the app launches:
Do You Need a Receipt to Return to Pottery Barn?
Order confirmation email accepted in lieu of paper receipt
Alternative proof of purchase:
- Email order confirmation
- Pottery Barn account order history
- Credit card lookup
What Condition Do Items Need to Be In?
Items must be in their original condition and packaging. Custom or monogrammed items are not eligible for return.
What Are Pottery Barn's Return Exceptions?
Not all items follow the standard 30-day rule. Review the exceptions below.
| Category | Window |
|---|---|
| Custom and monogrammed items | See rules |
| Mattresses | 30 Days |
| Custom and monogrammed items | No returns |
| Final sale items | No returns |
| Gift cards | No returns |
What Should You Watch Out For at Pottery Barn?
Monogrammed and custom items are final sale — no returns
Mattress returns may incur a pickup fee
30-day window is shorter than many home retailers
Missed your return window?
Contact Pottery Barn directly. Some stores make exceptions on a case-by-case basis. You can also check our general guide for late returns.
Still thinking about that return?
The average person forgets about returns until it's too late. The UnBuy app will watch every deadline for you and send a reminder while you can still act.
Coming soon for iOS. Get notified:
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